At Check You Out, we provide discreet, high-impact secret shopper audits tailored for 4- and 5-star hotels. Our professional team conducts full-stay evaluations, assessing every guest touchpoint—from check-in to checkout. Each audit is delivered as a comprehensive report covering service quality, brand standard compliance, and actionable insights to enhance guest satisfaction and prepare for official inspections. All visits occur unannounced at the agreed frequency to ensure authentic, real-world results.
Our Services
Full-Stay Guest Experience Audit (One-Time)
$400 USD (plus reimbursement for room and incidentals)
A one-time, discreet evaluation by a professional secret shopper posing as a typical guest. From pre-arrival communication to check-out, we assess the full guest journey, including service interactions, cleanliness, amenities, and food & beverage. A comprehensive, brand-aligned report is delivered within 5 days, highlighting strengths and areas for improvement.
Full-Stay Guest Experience Audit (Ongoing Subscription)
$300 USD/month (includes one full-stay audit per month, plus room and incidental reimbursement)
Designed for properties seeking consistent oversight and readiness. This monthly service includes a rotating guest audit with unannounced visits to track performance over time. You'll receive detailed monthly reports, trend tracking, and quarterly summaries to prepare your team for brand inspections and improve long-term guest satisfaction.
Departmental Add-On Audit
$200 USD per department
Need a closer look at specific teams? Add a focused audit of any individual department—such as front desk, housekeeping, or F&B—either alongside or independent of a full-stay audit. We simulate realistic guest interactions to evaluate staff professionalism, timeliness, and adherence to service protocols, delivering precise, actionable feedback.
Contact Us
We’d love to discuss how Check You Out can elevate your hotel’s guest experience. Whether you're preparing for a brand audit or simply want to deliver five-star service every time, our discreet, high-impact evaluations can help. Reach out today to learn more or schedule your first audit.
📧 checkyououtservices@gmail.com
📞 +1 801 380 0402 (Telegram & WhatsApp available)
More about Us
Check You Out provides professional, anonymous full-stay audits designed to mirror the real experience of your guests. Our seasoned evaluators assess every touchpoint—from booking to checkout—offering objective, detailed feedback on service quality, brand compliance, and operational consistency. By identifying gaps before official inspections or guest complaints occur, we help you improve satisfaction scores, increase loyalty, and stay brand-audit ready year-round.
Let’s elevate your guest experience—contact us today to get started.
